Junior Helpdesk Support Job Description


Author: Loyd
Published: 4 Mar 2019

Nerds on Call: An Overview of IT Help Desk Support Staff, First Level Support Agents: Salary Prospect and Competitive Competition, The Role of a Helpdesk Operator and more about junior helpdesk support job. Get more data about junior helpdesk support job for your career planning.

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Nerds on Call: An Overview of IT Help Desk Support Staff

IT help desk support staff helps users use IT equipment efficiently. IT help desk support staff can help employees with hardware and software issues, and can also answer general IT questions. Hardware and software companies have their own dedicated IT help desks.

IT help desk support staff can find themselves employed in a wide variety of industries since technology is used in most industries. They are employed by both hardware and software companies. The IT help desk support staff is a junior level position.

They work under the direction of an IT support manager. Senior IT help desk support staff are paid more. The National Bureau of Labor Statistics says the demand for computer support specialists will rise by 10 percent through the year.

IT help desk support staff have to use analytical skills to find the root cause of the problem. They can either address the issue or give it to someone who is more qualified. It is possible to get an IT help desk support position with just a high school degree, but many candidates have at least an associate's degree information technology or computer science.

The national median salary for computer support specialists is over $50,000 according to the National Bureau of Labor Statistics. The bottom 10 percent make less than $30,000, while the top 10 percent make more than $82,160. Nerds on Call is a website of an IT consulting firm.

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First Level Support Agents: Salary Prospect and Competitive Competition

The salary prospects of a first level support agent can be as low as $30,000. Some employers are willing to pay better skills a higher salary.

The Role of a Helpdesk Operator

The role of a helpdesk operator is to provide first-level support to in-house staff and remote staff. A helpdesk operator is expected to respond to and deal with technical queries, provide customer service to clients, provide recommendations on company application purchases, assist with installation and configuration of computer systems, upgrade and replace network hardware and help with computer problems. Other responsibilities may include support of operating systems and software.

A first-line support for end users who face problems with computer software and hardware is the main responsibility of a helpdesk operator. The operator is the first point of contact for all communication issues between an organization and customers. The operator can determine the source of the problem and provide appropriate solutions to it.

The person in the role needs to be a liaison between the customers and the technical department. The responsibilities of a Helpdesk operator include hardware and software installations, providing input to management for purchasing applications and hardware, providing computer and communication orientation to new staff members, and training new staff members through developed, on-the-job-training modules. Operators are required to use their own initiative and operate under supervision.

A positive approach to additional tasks is a plus. The role of a helpdesk operator is attractive to people because it is an entry level position for someone interested information technology. The technical demands are not as demanding as they would be for more senior positions.

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The Helpdesk Support Engineers: A Knowledge Base for Microsoft Windows Server Administrator

IT professionals who work in the Desktop Support Engineers are able to fix issues with the organization's desktop computers and laptops, as well as handle concerns with server and security issues affecting business networks. Junior employees of the helpdesk are sometimes supervised by the Desktop Support Engineers, who are part of the team. Desktop Support Engineers are expected to work a variety of shifts, including nights and weekends, as computer issues can arise at any time.

Service Desk Analysis

Service desk analysts work closely with the IT department to provide assistance to work that is outside their expertise Service desk analysts are a single point of contact for any system related issues. Service desk analysts are responsible for managing support requests that can come through a range of networks.

They must document the severity of the issue and use standard procedures to resolve it. Analysts must keep support systems up to date. If they can't resolve a particular issue on their own, Service Desk Analysts must speed up customer support requests to higher-level IT support specialists.

Analysts give specialists details about the issue so they can resolve it. There are many certificate and certification programs that focus on the service desk only, and different job roles it helps, when it comes to Service Desk. The higher number of credentials that grace themselves as confirmation of technical support services are also accessible, where many of them are on vendor platforms products and functions.

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Upgrade Path for a New Administrator

Let them know that there is an upgrade path for them. They move from HD to Junior admin. Then from Junior to Full Administrator.

The Average Salary of Help Desk Specialists and Support Workers on Indeed.com

The average salary for Help Desk Specialist job postings on Indeed.com is $48,000 per year. The average salary for Help Desk Support jobs is $43,100 per year.

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Help Desk Support Specialists

Technical assistance and support related to computer systems, hardware, and software is provided by help desk support specialists. They are responsible for answering questions and resolving issues in a timely manner. The help desk is often used to interact with users of the computer and system.

Users will be trained on basic computer functions. The help desk support has to understand proactively maintain daily system performance, have the ability to fix customer problems, and have follow-up and follow-through skills. Businesses will need help desk support as they grow.

In the past, some traditional help desk tasks have been done by third parties, but there will always be a desire for on-site support within every large company. Help desk support specialists can create a niche skillset by learning and specializing in certain types of technology, systems, or hardware, and can be found in all industries. Project managers in the US make an average base salary of $43,835.

The higher the salary, the more niche the help desk support specialist has. An Application Support Specialist makes more money than the average person. You will be able to hone your skills and specializations if you gain more knowledge and experience in the support area.

Help Desk Support

Help desk support can help with computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems. Being a Help Desk Support can be reached by phone, email and on line.

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IT Help Desk Support Specialists

IT help desk support specialists can provide support to instructors and help set up equipment for instructors before they go to webinars. They offer on-site technical support for special client projects, as well as performing analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions such as offsite repair for remote users. The IT help desk support staff performs a variety of functions, including providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work.

The Essentials of a Help Desk Support Specialist

Technical user support and customer service are provided by help desk support. The help desk support specialist can help with problems. 1.

A valuable quality for anyone in the help desk support career is patience. The help desk support staff can take more time to understand the customer's problems if they are patient. They will be able to serve them better if they understand the customer and know what they want.

You need to be patient when dealing with customers who are confused and downcast. 3. When you are flexible in your job, you will be able to relate well to customers who have different issues to resolve.

You can easily handle customers of different behavioral types if you are flexible. A help desk support agent can handle both a customer and angry one at the same time. 5.

Good organizational skills are needed to cope with multiple tasks across various platforms. You will have less errors in your work section when you stay organized. You need to organize your time and equipment in order to plan your tasks superbly and keep better track of your work materials.

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Technical Support

It is possible to move up to supervisor and management levels in tech support. Technical support work can provide a foundation for careers in other fields that involve computer use. Technical support staff make sure that computer systems run smoothly and fix problems as they arise.

Tech support staff can install and upgrade hardware and software, help other employees set up accounts, and respond to computer system related questions. Records of software licenses, re-stocking equipment, and staying up to date with technology are some of the duties. Technical support is important, but it is not enough.

IT Support

The IT Support maintains the computer networks of all types of companies. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and fixes technical issues as they arise. Some companies may need IT support to work shift work.

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