Night Supervisor Job Description


Author: Artie
Published: 2 Mar 2020

The Night Manager of the Hay Adams Hotel, Night Hotel Managers, Night Auditors: A Mixture of Customer Service Representative and Accounting Clerk and more about night supervisor job. Get more data about night supervisor job for your career planning.

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The Night Manager of the Hay Adams Hotel

The Night Manager is responsible for all aspects of the department, including operations, planning, budgeting, staffing and payroll, in accordance with hotel policies and procedures. The Night Manager provides leadership and support to all Front Office employees and enforces the Hay Adams Standards of excellence.

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Night Hotel Managers

A night manager is responsible for many things. Night managers are usually responsible for various hotel aspects. They should be prepared for a wide variety of situations, including late check-in, intoxicated visitors and guests, loud parties and more.

Hotel night managers make a good living. The salary is dependent on the size of the hotel and the location. Night hotel managers in big cities and states are paid more than their counterparts in small cities.

Night Auditors: A Mixture of Customer Service Representative and Accounting Clerk

A night auditor's job description is a mix of customer service representatives and accounting clerks. Customer service night audits include welcoming guests and getting them checked into their rooms, responding to guests' requests, and coordinating with other hotel workers to finish the day's work. Accounting duties include taking payments, reconciling accounts, and balancing the cash drawer.

You can expect to spend your shift standing at the front desk, walking around to rooms and sometimes lifting items. You need a high school diploma, basic math and accounting skills, and a good knowledge of various software applications, such as productivity software, to be an auditor for night. Employers may prefer that you have a year or more of experience in accounting, customer service, and the like.

You can expect the establishment to give you short-term training, which will cover the processes for managing guest reservations, performing accounting tasks and providing customer service as well as using the front desk software. The Bureau of Labor Statistics puts night auditors in the job category of hotel, motel and resort desk clerks, an occupation that earned a median wage of $22,850 a year in May. Half of desk clerks earned more than this.

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A Career in Night Auditing

Night Auditors balance hotel books and perform other accounting tasks. Night Auditors can complete accounting tasks that day staff can't because they are not busy. They are responsible for customer service at the beginning of their shifts.

They check in guests and take care of other requests after guest services staff have finished their shifts. They make sure hotels have someone on site to serve customers. Night Auditors don't need previous experience.

Some previous customer service experience is valuable. They will be familiar with the way hotels operate. Customer service is helpful if it makes visitors feel valued and satisfying guest requests.

It is important to have experience working night jobs. Night workers are often self-motivated and can work without being dependent on other employees. Candidates used to work at night can stay focused and alert.

A good night auditor is an organised person who can do both auditing and customer service at the same time. They must be methodical and attentive. They should be able to conduct accurate audits during the night.

The Supervisor's Role in Customer Service

The supervisor may be charged with making sure great customer service is provided. They do not typically have the responsibility of hiring or firing employees.

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Supervising Small Groups

The title of "supervisor" is usually applied to a first-line or lower-level managerial role. The day-to-day performance of a small group, either a team, a department, or a shift is the responsibility of the supervisors. Managers believe that supervisors have experience in the group's purpose and goal and that they are capable of guiding the team. The role of supervisor is still a part of many vocations, but it is less common in the 21st century than it was in the past.

Supervisors in Management

Managing a team is one of the most important responsibilities of a supervisor. Supervisors often create and oversee the tasks required to complete a job. Supervisors must communicate objectives and monitor team performance.

In some cases, organizations have set hours for their entire workforce, and supervisors don't need to adjust them. When team members work in shifts, supervisors are usually responsible for scheduling. You will often be responsible for reporting team and individual performance to human resources and senior management.

You may need to evaluate each member of your team and record their performance on a number of different levels. You may be required to administer performance improvement plans. Supervisors often help decide who is eligible for promotions.

In some cases, supervisors may give promotions. Senior management professionals often consult their supervisors during the promotion process when supervisors don't have the authority to directly promote employees. Employees who are unhappy with their work experience may approach their supervisor.

Active listening skills are needed by supervisors to understand employee complaints and to work with them to reach a solution. If an employee complains that another employee has broken company policies, the supervisor will need to report the issue to HR for an investigation. In the case of disagreements between employees, supervisors may help the two parties come to a resolution.

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Shift Supervisors

You must be able to juggle multiple jobs to be successful as a shift supervisor. A great shift supervisor makes sure that all tasks are running smoothly and on time, and that end products are of acceptable quality.

CentriQS - A System for Controlling Tasks

CentriQS is a system for controlling tasks. You can create, assign, share, supervise, track and report tasks with CentriQS. You can assign a supervisor to a task.

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The Duty Manager of the Hotel

The Duty Manager is responsible for the hotel and its guests overnight. To make sure the Hotel is safe and secure, and to make sure any emergency situations are handled in a safe manner according to the Hotel policy.

Learning to Lead

The skills that make someone qualified to be a leader are the ones that are called supervisor skills. Soft and hard skills make it possible for supervisors to do their job well. Their soft skills include being able to communicate effectively with their team.

As a supervisor, you should think about your strengths and weaknesses and what you can improve on. You can become a better supervisor by continuing to learn and develop in your role. You should have good communication skills as a supervisor.

You need to be able to give clear instructions because most of your work is directing others. It's important to be able to clearly convey your ideas through writing as more people are using email and messaging applications. It's important that you use active listening skills when you are talking to someone.

You can show your coworkers you value what they say by using feedback and non-verbal signals. Important decisions are made by supervisors. You can find a decision-making process that helps you make smart decisions.

Critical thinking skills can be used to weigh your options and predict the best outcome. When making a decision, make it based on the well-being of your team and the company. Try to look at situations through a different lens than the one you are currently in.

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