Patient Account Representative Job Description


Author: Loyd
Published: 19 Aug 2021

Outstanding Patient Account Representatives, The Patient Account Representative in the Emergency Department, Patient Account Representatives: A Healthcare Workforce, A Phone-Induced Career in Medical Accounting and more about patient account representative job. Get more data about patient account representative job for your career planning.

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Outstanding Patient Account Representatives

Patient account representatives are employed by doctors, hospitals, clinics, medical facilities, and medical billing firms to handle all matters pertaining to patient billing and medical insurance claims. They collect payments, create payment plans for patients, and work with medical insurance providers. To be successful as a patient account representative, you need to be detail-oriented and knowledgeable of medical terminology. An outstanding patient account representative should demonstrate exceptional communication skills and convince patients to settle their accounts in a timely manner.

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The Patient Account Representative in the Emergency Department

The Patient Account Representative is responsible for follow-up on rejected claims, assist patients with account questions demonstrating caring and compassion, review accounts that have a balance in which the patient is responsible in order to determine collection status, and identify credits on accounts. The Patient Account Representative gets demographic, medical, and insurance information at the bedside of patients in the Emergency Department, and enters necessary information into computer records, as well as performing other clerical and record keeping tasks related to registration.

Patient Account Representatives: A Healthcare Workforce

A patient account representative is a healthcare employee who works in hospitals. They usually process insurance claims, collect payments from patients, and resolve any problems that may occur during the payment process. They help patients with payment plans that fit their needs.

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A Phone-Induced Career in Medical Accounting

Patient accounting representatives help patients with their accounts, help with billing issues and negotiate to collect debt when working for medical facilities or billing firms. Handling insurance claims, adjusting accounts, generating bills, creating payment plans and taking patients' payments are some of the duties that their duties include. If you're comfortable talking on the phone, using computer systems and negotiating, you may be able to enter the medical field.

It can be a good way to get into medical billing or office management. Processing payments and refunds, setting up payment plans, answering account questions, researching account issues and collecting debt are all part of a patient account representative job description. When a patient's account has an overdrawn balance, the patient account rep calls the patient to discuss the situation and if the insurance company will reimburse the account.

The patient account representative has other duties, such as printing bills and helping staff. Good phone skills help with working with patients. Resolving collections issues successfully requires being able to negotiate.

The patient account representatives do not need a degree and can complete on-the-job training. College courses in business or healthcare preferred by employers. Basic accounting, customer service, healthcare law, medical terminology and financial management courses are helpful.

Representatives can use technical courses to type quickly and accurately. The Certified Patient Account Specialist credential is offered by Medical-Dental-Hospital Business Associates, and some employers like to see a professional certification. Patient account representatives work at a lot of medical facilities.

Career Transitions for Patient Account Representative

If you have the skills as a patient account representative, you can transition into a related role, such as a collector accounts receivable specialist. The most common patient account representative career transitions are listed below.

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A Highly Motivated and Results-Driven Medical Patient Account Representative

The Patient Account Representative with less than a year of experience should have a wide range of skills and experience to help them in their career advancement. A highly motivated and results-driven Patient Account Representative with 5 years of experience in the healthcare field has demonstrated ability to successfully align comprehensive skills and talents to achieve daily goals and objectives. Strong communication skills and positive professional relationships are a must.

Seeking to use the experience and strong work ethic in an organization that values dedication and results. A Patient Account Representative has 6 years experience with Medicare, Medicaid, Commercial, Government, and Workers Compensation and is very detail oriented. The Junior Patient Account Representative has 3 years of experience and is looking to help others.

Motivated to maintain customer satisfaction, handle conflict resolution, encourage teamwork, and contribute to company success. Handling sensitive and confidential information is a skill that is skilled at. A health care management graduate has good communication and listening skills.

Highly motivated and dedicated Medical Patient Account Representative IV has 21 years of experience in the healthcare domain. Highly skilled in the timely management of insurance and patient pay accounts. Efficiently performs all collection related processes.

The Patient Account Representative at the Hospital

When payments are involved, the patient account representatives are responsible for ensuring that the account is up to date. Their main job is to collect past due accounts. The skills highlighted on the resume of a Patient Account Representative include requesting and reviewing insurance claims and denials, organizing and sorting out disputed claim requests, and forwarding them to the appropriate department.

The resume of a patient account representative should include a high school degree and at least two years of experience in medical collections or claim processing. Provides accurate and thorough patient accounts. To provide support for various departments in order to achieve stated goals.

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A Position Description for a Patient Access Representative

A patient access representative is an administrative assistant who helps patients get access to medical treatment facilities. The job description for a patient access representative will include recording datand communicating with the public.

Positions in Accounting and Medical Records

You can work for many different employers, such as hospitals, outpatient medical facilities, physicians' offices, insurance carriers and specialty medical centers. There are different types and levels of work experience that may be required. There are some examples of real jobs postings.

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Certified Patient Account Representatives

Certified Patient Account Representatives are used for billing and payment issues. They calculate patient invoices and submit claims and payments. They work as a mediators to create payment plans that are acceptable to providers and affordable for patients.

Providing Patient Experience in the Healthcare System

The data they enter affects the downstream workflows because they are in the front end of the revenue cycle. Many of the challenges staff face are based on the information they receive. Staff may struggle to get updated registration information if a patient is not well.

Being able to explain the complex to patients when they are sick can be a difficult task. It is important to relay the information about the place where the patient will be coming to make them feel like they are in a real place. It is important that the patient feels cared for from the first time they meet you.

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How Much Does a Patient Accounts Representative Make?

How much does a patient accounts representative make? The average Patient Accounts Representative salary in the US is $40,683, but the range is between $36,745 and $45,029. Many important factors, including education, certifications, additional skills, and the number of years you have spent in your profession, can affect the salary range. With more online, real-time compensation data than any other website, helps you determine your exact pay target.

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