Truck Service Advisor Job Description


Author: Loyd
Published: 26 Mar 2019

A Service Advisor, Automotive Service Advisors, Automotive Service Advisors, The Benefits of Working with Service Advisor, Automotive Service Advisors, Burr Truck and more about truck service advisor job. Get more data about truck service advisor job for your career planning.

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A Service Advisor

A service advisor works in a car dealership and is usually the liaison between customers and service technicians. The service advisor will communicate with customers to determine their problems and the repair timelines and will give the technicians accurate repair descriptions. Excellent customer service, good communication skills, and a good sense of humor are some of the skills that a service advisor should have. You should have a good understanding of automotive technology.

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Automotive Service Advisors

A service advisor is the person who is most responsible for advising customers on which service, or maintenance, may need to be performed on a vehicle. The service advisor is often the first point of contact for a customer with a dealership's service department. Many car dealers make a lot of their income through their service departments, as opposed to the actual selling of the vehicles themselves, so service advisors are very important.

The first interaction with a client will be through email or phone. The advisor should determine what type of problem the customer is having with the car during the initial contact. Once the information is gathered, the advisor will schedule an appointment with the customer.

Service advisors are encouraged to suggest preventative maintenance work to customers. An advisor may suggest to a customer that the oil be changed on their vehicle if they bring it in for a brake service. The service advisor is usually greeting the customers arriving for their appointments.

The advisor will usually confirm the reason for the visit and conduct a road inspection of the vehicle. The advisor will give a written estimate of the work that the customer will need, along with estimates of parts and labor. If the service that is required will take an extended period of time to complete, service advisors may make transportation arrangements for their clients.

The advisor is responsible for giving the mechanic a description of the problem. It is important that a service advisor is able to communicate with the mechanic what is wrong with the vehicle. If the customer needs to be contacted while the car is being worked on, the service advisor is often the person responsible for doing so.

When a car breaks down, has a warranty issue or a mechanical problem, it is unlikely that the owner will meet the mechanic at the dealership. The person they will most likely deal with is the automotive service advisor. The automotive service advisor is a bridge between the customer and the mechanic.

The automotive service advisors are part of the dealership team. Customer service and help with their automobile issues and questions can be found at automotive service advisors. Customers come to automotive service advisors because they have questions about their vehicles.

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The Benefits of Working with Service Advisor

A service advisor is a customer service professional who works at a car shop. They are the point of contact for customers and service technicians. Their duties include greeting customers, scheduling appointments, listening to requests and estimating costs.

Service Advisors are the face of the shops. When customers bring their cars for repairs, they interact with them. A Service Advisor welcomes and interacts with customers while they are at the service center.

Service Advisors make follow up calls to customers after the cars are fixed to get their feedback. Depending on the company, the experience requirements for Service Advisors vary. Many car dealerships and repair shops prefer to hire candidates with over two years of experience working in the automotive industry because the role of Service Advisors requires an in-depth understanding of automotive parts and engineering.

Service Advisors are usually required to have a few years of work experience gained through entry level employment. Service advisors can earn industry certifications, such as the Level 1 Certificate in Vehicle Systems Maintenance, Level 2 Diploma in Vehicle Fitting Principles and Level 2 Extended Certificate in Vehicle Technology. A service advisor makes an average of 24,570 per year.

The salary is determined by a number of factors, such as experience, education and location of the applicants. Service advisors gain more experience and can advance to managerial and senior advisory positions. Service Advisors are usually automotive mechanics and technicians.

If you want variety, becoming an automotive service advisor is a great career choice. Depending on the job, you could be involved in a variety of tasks, from estimating collision damage in a range of workplace to working with customers and technicians. Customer service is a key element of a sales advisor role.

Being friendly and courteous is a must if you want to deal with customers and suppliers. Being able to deal with unhappy customers politely and diplomatically is important for auto service advisors. An automotive service advisor needs to be able to communicate effectively with both the technician and the customer.

They must explain repair recommendations to their customers in a way that is understandable. comprehension skills are required for being a service advisor. It is important that you understand what you are being told by the mechanics.

You need to understand customers' questions and concerns to provide the best possible service. Good comprehension skills are dependent on having extensive mechanical and engineering knowledge. The technical aspects of your automotive service training will definitely come in handy, but the learning won't stop after graduation.

You will need to constantly refresh and update your knowledge as your career progresses. The old saying that anything can go wrong, will go wrong is a common one in automotive careers. Repairs will run behind schedule, or customers might change their mind about a service request.

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Burr Truck

The team at Burr Truck is the most prepared in the business and they have a track record of providing quality medium and heavy-duty truck and motor coach services to the Triple Cities. The company has been based in New York for 50 years. In Oneonta, New York, the Burr Truck opened a repair shop and parts store.

A Fun, Family-Owned Factory

Imagine a lucrative commission plan and a stable salary. You will be working in a brand-new facility for a top truck dealership that has a 40% market share of heavy truck business. A fun, family-owned dealership has a dedicated group of technicians that make it a better place to work.

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