Workforce Management Analyst Job Description
Sample Job Description for a Workforce Analyst Position, The Workforce Management Analyst, The Rise of Workforce Analysts, Managing the Workforce Performance of Advisors and more about workforce management analyst job. Get more data about workforce management analyst job for your career planning.
Sample Job Description for a Workforce Analyst Position
The workforce analyst role involves producing daily reports of staff members' attendance and performance for the human resources department, which is being used to determine whether employees are effectively utilized, or to develop strategies to recruit qualified staff. The workforce analyst work description requires analyzing schedule performance, forecast accuracy, and underlying assumptions, as well as historical trends, and making continuous adjustments and improvements to the forecasting, headcount planning, and scheduling process to make sure both service levels and profitability goals are met. The goal of workforce analysts is to enable a hassle-free and continuous work flow project for the organization by overseeing all aspects of workforce optimization.
A nice study on Information Security Analyst career guide.
The Workforce Management Analyst
Business objectives are attained by maximizing human resources. Their main duties are to monitor staff attendance, writing and delivering reports, ensuring daily staff coverage, and observing attendance incidents. Skills like customer focus, technical abilities, results orientation, time management, accuracy, people skills, decision making, and knowledge of relevant software all highlighted in a well-written resume sample.
The ideal candidate should have a resume that shows his or her management training. The workforce management analyst is responsible for making adjustments at a moment's notice and analyzing performance to make sure the organization meets its service level goals. Other duties include report generation, enterprise support, project management, process documentation, and participate and manage daily staffing meetings.
The Rise of Workforce Analysts
A bachelor's degree in human resources, business administration, statistics, organizational psychology or a related field is what companies want to see from their workforce analysts. The degree program should cover the skills needed for WFM jobs. Some companies will accept candidates with a high school degree or associate degree who have experience in workforce management, as well as analytical, technical and problem-solving skills, for the role.
Once hired, workforce analysts will have to learn more about workforce management and business analysis tools. People who work for call centers can learn help-desk software. A workforce analyst career is usually done in an office setting and doesn't require travel.
Call center positions can have irregular shifts that require working overnight or overtime. A workforce analyst makes a median yearly wage of over $50,000, but half of them earn less and half make more. The 10 percent of analysts making the least are the ones who make the least money.
The location differences lead to higher-than-average pay for analysts in Atlanta, Chicago, Austin and Salt Lake City. As companies seek ways to lower costs and operate more efficiently, demand for workforce analysts and other types of management analysts is growing. The Bureau of Labor Statistics estimates that between 2016 and 2026, the management analysts will add 115,200 jobs.
See our article on Risk Management Specialist job description.
Managing the Workforce Performance of Advisors
Some contact centres will think that ensuring that the advisor's work force is meeting its performance targets is a part of the WFM, while others will have a specific quality team to do so.