Front Counter Clerk Job Description


Author: Albert
Published: 9 Jan 2020

A Front Desk Clerk's Job Description, Counter Clerks: A Job Market Survey, Training front counter staff, A Survey of Hotel Front Desk Clerks and more about front counter clerk job. Get more data about front counter clerk job for your career planning.

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A Front Desk Clerk's Job Description

Front desk clerks are expected to provide excellent customer service. Vault says that you should be able to greet customers and answer their questions in a friendly manner. You must be able to communicate effectively with other members of the staff and maintain a professional attitude even in the face of challenges. As a front desk clerk you have to work to solve problems quickly and provide guests with the best experience possible, otherwise they will leave with a bad impression of the company.

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Counter Clerks: A Job Market Survey

Counter clerks help customers by explaining products and services. Counter clerks held about 448,200 jobs in 2008. They work for a lot of businesses.

Counter clerks greet business patrons, answer telephone inquiries from customers, and prepare merchandise for sale. They must be knowledgeable about the business's products and services and maintain a professional demeanor as the primary point of contact. Entry-level counter clerk jobs are usually free of formal education or experience.

Training front counter staff

Front counter staff work a long week. They work between the hours of 8.00am and midnight on weekends and public holidays. Police stations are open all the time.

There are opportunities to work part time. Most of the day is spent at a desk or counter at a police station, answering or using a computer. Stations can be busy at times.

Some jobs that involve working in more than one police station are rare. The training for police front counter staff is organised by police forces. The training usually lasts between three weeks and four months.

The training is completed on the job. Additional classroom courses can be organised by the police. Most police units are small and may limit the opportunities for front counter staff.

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A Survey of Hotel Front Desk Clerks

The Front desk clerks of hotels are responsible for making sure that guests are taken care of and that the hotel has the right amenities. They greet people as they enter the lobby, help visitors check into their rooms, and receive calls from guests. The first point of contact for guests at a hotel is the Front desk.

They give guests information about what services the hotel has to offer. The front desk clerks make room reservations and confirm the customer's visit prior to their stay. They have an up-to-date knowledge of room rates and housekeeping schedules, which allows them to give guests accurate information.

The front desk clerks coordinate payment and verify personal information for each customer to ensure they receive their services. The average yearly salary for a hotel clerk is $11.85 per hour. Depending on location, hotel brand the expected tasks of the hotel clerk, the hotel clerk's salary can range from $7.25 to $22.85 per hour.

The hourly wage for hotel front desk clerks is lower for smaller hotels with fewer guests and for larger hotels with more guests. Some hotel clerks only check in and check out guests, while other hotel clerks offer concierge services. Concierge services require more advanced customers service skills and knowledge of the local areand its attractions, which will result in a higher hourly wage.

A high school degree is often required for a Hotel Front Desk Clerk position, but some hiring managers prefer a bachelor's degree. Sales, customer service and computers are relevant industries. Most hotel clerks will get on-the-job training in the first few weeks.

Count Room Clerks

Money can be large in casinos, but often in relatively small amounts. One of the most important aspects of casino management is accurately accounting for the flow of cash and chips through the facility. The count room clerks are responsible for counting and managing cash and chips in the casino.

Count room clerks spend a lot of their day on the casino floor, where they'll often need to interact with guests and other staff in full view of all the casino's patrons. The casino's guests must be civil and polite with the count room clerks. Clerks must not show their displeasure with their coworkers in public.

Most casinos have dress codes for clerks and some require staff to wear uniforms. A count room clerk faces a number of challenges. In some places, clerks and other staff work in an environment filled with tobacco smoke.

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Clerks: A Professional Assistant

A clerk is responsible for administrative tasks. They respond to phone calls and emails, maintain an organized filing system, and replenish office supplies as needed. Administrative support for those that work in an office setting is provided by clerks.

They help managers and employees run their businesses by running their own tasks. They are responsible for completing a range of clerical tasks, like making copies, faxing documents and writing invoices. They may be responsible for arranging employee travel for business trips.

Clerks make an average of $12.84 per hour. hourly rates can vary depending on experience, employer and industry Clerks working for government organizations and professional, scientific and technical services are some of the most well-paid in the country.

A salary range on a Clerk job posting can attract more suitable applicants. Depending on the business and time they are prepared to invest in training a new employee, experience requirements for clerks vary. Clerks with at least two years of experience need the least training.

Clerks who have experience working with office software preferred by most companies. The scope of clerical duties and level of seniority of clerks and secretaries differ, but they both perform the same duties. Clerks typically perform clerical tasks like answering phones, making copies, organizing files and distributing mail for all office employees.

What Skills Should I Include in a Counter Attendant Job Description?

Counter attendants are the first people to greet customers. They greet customers and answer questions. They serve a variety of ready-made food and drink items.

Good candidates will be personable, friendly and focused on customer service, so make sure to emphasize that in the skills section of your counter attendant job description. Counter attendants need to be attentive to detail and accurate in taking and delivering orders. Counter attendants spend a lot of time on their feet.

Counter attendants should be patient with customers and be helpful when dealing with any problems that arise. The example below shows you how to include things in your counter attendant job description. By meeting with your hiring manager or senior leadership, you can confirm what skills are most desired in applications.

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Communication Skills for Clerical Workers

Communication skills are important for clerical workers to have. They will answer phones, write memos, send emails, and greet clients and customers. The difference between a long-term career and a short-term one is dependent on how effective clerks and secretaries are in communicating with their co-workers.

The office runs smoothly if the clerks and secretaries are organized. Keeping track of the employer's schedule, answering emails and phone calls, and maintaining files are some of the tasks they will do. Being able to adapt will help you thrive in a fast-paced environment.

You will be expected to be reliable for your colleagues and to get the job done. Doing so effectively will require a range of skills. Some cases in which your boss or superior is unable to help you, may be.

The Front Counter Cashier

The front counter cashier is supposed to manage transactions with customers at the cash register. Ensuring accuracy in pricing is one of the tasks that the job description entails. Front Counter cashiers are expected to receive patrons at the cash counter, collect the purchased items or products, scanning and processing payments, accepting both cash and card payments from customers, issuing receipts and bills, and handling refunds and changes.

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An Example of a Time When Software Made Your Job Easier

The first person a guest will meet is a front desk receptionist, so it is important for the employer to hire someone who can represent the organization in a positive way. The employer will check to see which software you are proficient in, what you know about and the ones you have heard about. The employer will get a good idea of how easy it is for you to fit in and whether you need training.

Front Desk Clerks

A front desk clerk is the first point of contact with the clients of a business. They perform essential front desk administrative duties. A receptionist is also known as a front desk.

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The Counter Clerk at the Dry Cleaning Machine

The counter clerks are helping customers. They separate the clothing according to type, such as shirts, dresses and slacks, as well as by fabric type for items that need special care. The counter clerk must note the requests on the corresponding items if the customer makes specific requests.

Counter clerk duties include counting the number of items to be cleaned, identifying the items by color and type on the ticket, and calculating the total cost of the dry cleaning bill. The counter clerk processes the payment when the customer drops off their clothes. The customer is given a copy of the ticket and told when his clothes will be ready to be picked up.

Counter clerks keep track of the customer's clothing by marking it with the number that matches the ticket. All items are placed inside a laundry bag if the number is pinned to the tag inside the clothing. The counter clerk at the dry cleaners may be responsible for operating the machines.

Clerks can help with pressing clothes, putting them on a hangers and putting them in plastic bags. Counter clerks can answer phones, answer questions about prices and store hours, and let customers know that their clothes are ready. The counter clerks help customers pick up their clothing.

They locate the clothing by matching the ticket number to the duplicate copy attached to the garment bag. They check the ticket and make sure all items are included. They inform customers of any issues with their special requests.

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