Housekeeping Lobby Attendant Job Description

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Author: Lorena
Published: 8 Jan 2021

How to get into a hotel, The Housekeeping Assistant, Lobby Attendants: A Human Resource for the Public, The Public Area Attendant Position at a Marriott and more about housekeeping lobby attendant job. Get more data about housekeeping lobby attendant job for your career planning.

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How to get into a hotel

Knowing about employee positions will help you approach the right people, since you know more about them. You can tell a lot about hotel employee functions based on where they are located. We will show you how to get into a hotel, from the entrance to the desk to rooms and the dining hall.

The first people you see in a hotel are the lobby attendants. They are meant to be seen. They are usually dressed nicely and are standing in critical positions around the lobby waiting for other guests.

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The Housekeeping Assistant

You would be responsible for maintaining the public area restrooms, lobby areas, restaurants, fitness room and spa. Assist the housekeeping department to make sure that they are doing a good job of cleaning.

Lobby Attendants: A Human Resource for the Public

Lobby attendants greet patrons at hotels, theaters and other public venues. They are called ticket takers and are called to ensure orderly conduct among guests. They are some of the most visible people in the facility and they make the place a welcoming place for visitors.

The Bureau of Labor Statistics states that the average annual salary for ticket takers was $20,370 in May of this year. Most employers only require a high school or GED from lobby attendants, although some prefer a college degree. Lobby attendants at some companies are physically demanding.

Lobby attendants at the hotels need the ability to bend and stretch their bodies, and stand for extended periods. Lobby attendants spend a lot of time interacting with guests and patrons so they need strong communication skills. They must know how to deal with people from many different walks of life.

Visitors have an enjoyable experience if a lobby attendant answers their questions or addresses their concerns. The lobby attendant at a movie theater might help patrons find their seats, direct them to restrooms or oversee the lost and found. The attendant takes admission tickets and checks them out.

The attendant at a hotel might direct guests to the front desk or other amenities. The lobby attendant is responsible for ensuring everything runs smoothly. A theater attendant might warn a guest that he is not allowed to bring in food or drink outside.

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The Public Area Attendant Position at a Marriott

The public areattendant should be pleasant, honest, friendly and able to address guest requests and problems in order to promote a positive image of the property. The Public Area Attendant is responsible for guest service needs and cleaning in public areas and other locations. You need a high school certificate or a 1 year degree in hotel management to be a Public Area Attendant. Experience in financial accounting, personnel supervision and problem resolution is an advantage.

The Housekeeping Department of a Hotel

The term housekeeping may be used to describe a clean, comfortable, safe and aesthetically appealing environment. The janitorial department in a hotel is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surroundings. The effort that the housekeeping makes in giving a guest a room that is desirable has a direct bearing on the guest's experience in a hotel.

The housekeeping department has more employees than any other department. The maintenance team and the housekeeping staff work together to identify and fix maintenance issues, as the housekeeping staff cleans the rooms and reports the issues to the maintenance team. There are many issues such as the TV, AC, heating unit, Plumbing, Lighting, electrical faults, Furniture, Toilet, Vanity, Tub, Towels rack, and Ventilation issues.

The role of the housekeeping department can be changed depending on the type of hotel and the services it offers. The support centre in the hotel is the housekeeping department, it doesn't generate much revenue for the hotel. Even though they have some direct contact with the guests, the department of housekeeping is considered a back of the house department.

There is a standard Organizational chart. The different type of hotel and its operation methods affect the housekeeping structure. The housekeeping department has the largest workforce in most hotels.

It becomes a major expense when there is manpower. The housekeeping department needs to balance its workload with its staff strength. Each property has its own requirements and staff strength calculation must be remembered.

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A Graduated Lobby Attendant

Lobby attendants work in hotels and other places. They help patrons find their seats, take tickets, and help patrons with disabilities, as well as greeting patrons at theatres and other public venues. A high school diploma or GED equivalent is enough to work as a lobby attendant.

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